Frequently Asked Questions
There are many considerations involved in the booking process, and no one’s situation is quite like another’s, so we are always happy to receive emails or phone calls to help clarify wherever we can. However, there are some questions that are more, well, frequently asked than others, and with this page we hope to bring those answers to you even quicker!
We’re still here to help!
This page might just help, but otherwise, please don’t hesitate to contact us.
Frequently Asked Questions
Yes. While we are based on the Brisbane northside, our team is spread across a couple of states and suburbs, and we do not have a physical clinic premises.
Absolutely! We understand that the assessment process comes with some high executive function demands, and that having someone assisting with these steps can be invaluable. We can send you an Authority to Disclose, Release and Exchange Information form that will mean you can officially give a trusted person the authority to liaise with the Be Seen team on your behalf. Depending on the permissions granted, we can cc them into emails to help with forms, appointment reminders, invoices, and so on.
You are welcome to make new bookings on the portal, but please contact us if you need to cancel or reschedule any appointments.
No, you'll need to see a psychiatrist to discuss medications. Our assessment can be beneficial groundwork for the psychiatrist, though. If you are looking to trial medication, we recommend talking to your GP and getting on a psychiatrist waitlist.
Our team is proudly neurodivergent (all late-identified and mostly AuDHDers).
Please check out our Who We Are page to read a short bio from each of our team members, and feel free to get in contact if you have any particular questions.
Psychologists are bound by ethical guidelines and standards of practice to help ensure the safety and integrity of the communities they support. As such, a conflict of interest may arise if they were to offer therapy to people who are personally known to them or who are within their wider social circles or influence.
Please check with us if you are unsure, but in general this means that the same psychologist would be unable to offer therapy to an existing client’s family members, close friends, coworkers, and so on. In some cases, seeing a different therapist within the same company may be enough of a gap, but on the other hand it may mean that a conflict of interest may arise if the psychologist’s supervisor has some personal connection to that client.
Assessment is a little more flexible, as being a largely diagnostic process, the connections to other social circles will not be as relevant to the service being offered. This means that the same psychologist who assessed a client may also be able to assess that client's parent, partner, adult child or other contacts similar to above.
The best way to know if a conflict of interest may affect you and the services we can offer is to get in touch with our team as early as possible in the booking process so that we can determine the best options for you. In the 'worst case scenario', we will recommend some other neuroaffirming clinics who may be able to help.
No. Our reports, recommendations and invoices are all kept to current NDIS requirements, and we can invoice directly to your NDIS plan manager under an NDIS Service Agreement, but Be Seen Psychology is not a registered NDIS provider.
Yes! While we don’t have a waitlist for assessments, we do keep a ‘cancellation list’ of people who request to be contacted should an earlier appointment become available.
Please note though, that should you accept an earlier appointment, it may move deadlines for payments, forms or questionnaires forward for you. We would discuss this with you at the time, and you’d be welcome to decline in favour of your original appointment (but I mean, who doesn’t love a panic deadline?).
We sure do! We have slowly been building a list of generally recommended readings on our Resources page, curated as a team on what we have read or listened to. We’re also always keen to check out new resources as well, so if you find something that’s not on our list, please let us know and we’ll check it out!
No. At this stage, the only payment method for therapy or assessment sessions is via bank transfer – please see your invoice for details. Our Exploring Your Neurodivergent Identity workbooks can be purchased online, but that is through a separate system which unfortunately cannot be used for other services.